Questions
Frequently asked
The course
Who is this course for?
Anyone who lives with a dog and wants to understand them better. You don't need to be a trainer, a breeder or a scientist. If you've ever wondered why your dog stares at you, tilts their head, or sighs when you leave the room, this is for you.
Is this a training course?
No. It won't teach you to stop the pulling on the leash. It will teach you why your dog pulls, watches, sniffs and sighs the way they do. Most students find their training improves anyway, because they understand what they're working with.
Do I need a science background?
None. Every idea is explained from scratch. The references are there for people who want to go further, not as homework.
Does it matter what breed or age my dog is?
No. The course is about dogs as a species and the relationship all of them share with us. Lesson 9 looks at breeds specifically, and Lesson 10 at ageing, but everything applies whether you have a puppy, a senior, a purebred or a mystery from the shelter.
How long does it take?
Eight lessons, plus the short introduction. Most people watch one a week. You can also watch them all in a weekend; there is no schedule and no deadline.
How long do I have access?
For as long as the course exists. Buy once, come back whenever your dog does something you can't explain. If the science moves and a lesson is updated, you get the update.
Does it work on my phone?
Yes. Everything is built for mobile as well as desktop, so you can watch on the couch with the subject of the course beside you.
Buying and signing in
What's the difference between the two plans?
Both include all the lessons and notes. The Course is just that. With Jennifer adds a live 40-minute Q&A on Zoom every week through December, where you can ask her about the lesson, about your own dog, or about coat and skin care, which she has taught professionally for decades.
How do I get to the lessons after I pay?
Right after checkout you land back here and enter the email you paid with. We email you a sign-in link; tap it and the lessons open. That device stays signed in for six months. On a new device, click "Member sign-in", enter your email, and tap the fresh link. There is no password to remember.
I paid with one email but want to use another.
Use the contact link in the footer and tell Jennifer both addresses; she can switch it in a minute. Until then, sign in with the email you used at checkout.
Can I buy it as a gift?
Yes. At checkout, enter the recipient's email address instead of your own; that is the address they will sign in with. Then tell them to go to oldestfriendship.com and click "Member sign-in" whenever you want the gift to land.
What is your refund policy?
If the course isn't for you, email within 14 days of buying and you'll get a full refund, no questions asked.
Is my payment secure?
Payments are handled by Stripe, which processes payments for millions of businesses. We never see or store your card details.
The weekly Q&A
When are the sessions, and how do I join?
Once a week on Zoom, through December. After you buy the With Jennifer plan, Jennifer emails you a calendar invitation with the Zoom link; it lands on your calendar with a reminder, in your own time zone. The day and time are set before launch and will be shown here.
What if I can't make a session?
Come to the ones you can. Sessions aren't recorded, so what people share about their own dogs stays in the room, but there is nothing to catch up on; every week starts fresh with whatever people bring.
Do I have to ask a question?
Not at all. Plenty of people come to listen. Other people's dogs turn out to be very interesting.
Can I join the Q&A later if I buy The Course first?
Yes. Use the contact link in the footer; Jennifer will send you a link to pay the difference and switch your plan.